Returns Refund & Cancellation Policy
The Products purchased from Dzyn Furnitures can be cancelled / returned as per the conditions mentioned below.
- Before Shipping
- In a case you want to cancel any order, and the product is not yet shipped/scheduled for shipped at any of our warehouse, you may cancel the order.
- 100% Refund will be issued in this case. (*Payment Gateway Charges are deducted here)
- In a situation, where the customer has availed for EMI or any other Bank Discount, the Customer has to contact directly to the Bank for the reversal of any charges levied by the Bank.
- Scheduled for Shipping
- In a case the Products have been Scheduled for Ship, the Orders can be cancelled subject to Processing Charges
- Processing Charges for Cancellation an Order in such a case is 15% of the Invoice Value.
- In an uncertain event, that Buyer wants to cancel any order, and the product is already shipped, means it has been scanned by the Logistic Partner, the same cannot be cancelled.
- Such orders are marked for RTO.
- RTO Cancelled Orders are refunded but a Two-Sided Shipping Charge is deducted from the Buyer’s Amount which is generally 25% of the Invoice Value.
- Any Issue discovered at the point of delivery will be restored to original as per Website specifications first.
- The Brand offers a refund if it fails to restore the product to the original.
- Concerns highlighted within 48 hours of delivery are only eligible for return.
Returns / Replacement Policy
If you have any query with relation to the product, once it is delivered, you may raise a complaint on [email protected] or Whatsapp us on 00918569968780.
- Damage Product Received(POD Remarks Mandatory).
- Defective Product received(POD Remarks Mandatory).
- Wrong Product Received
- The product does not comply with specifications
- Return due to change of mind.
- Minor changes due to Fabric Color/Technical Advancement/Model Upgrade/MTO/Special Design
- Return Request after the complaint/issue is resolved.
- Damages less than 10% of overall product.
- Damages due to Mishandling/Installation/Lack of Know-How/In-Transit Damage/Courier Damage.
- All measurements are done by hand, Hence variances up to 10% are non-returnable. For Handcrafted items, variances up to 15% are non-returnable.
- Change in Model / Upgrade at no additional cost.
- Damaging a product due to Self-Installation.
If you wish to return any product, please write a mail on [email protected] highlighting the concern within 48 hours of delivery of the product. The product you want to return should be unused condition.
DZYN Furnitures will arrange a reverse pickup for the damaged product on its own cost in such a case. Once the Product is returned and verified by DZYN Furnitures, 100% refund will be issued to the customer, post verification.
in any contradict, Decision of the Brand will be final.
All Disputes subject to Sonipat Jurisdiction.
NOTE: All orders placed on the website are governed by the conditions specified here.