What is Return Policy

For more details pls refer to dzynfurnitures.com/returns

How do I cancel an order before it is shipped?

You can cancel your order by contacting our customer service via email or phone before it is shipped. You will receive a 100% refund.

Is there a cancellation fee for customized teakwood furniture?

Yes, customized teakwood furniture cannot be canceled, and 100% of the advance payment will be retained as cancellation charges.

What should I do if I receive a product that is damaged during shipping?

If your product arrives damaged, please report it within 48 hours. Contact our customer service with photos and details, and we will arrange a free reverse pickup and provide a refund after verification.

Can I cancel my order once it has been scheduled for shipping?

Yes, you can cancel your order after it has been scheduled for shipping, but a 10% processing charge will be deducted from your refund.

Is it possible to return a product after it has been delivered?

Yes, you can return a product if it is damaged or defective, but you must report it within 48 hours of delivery.

Are there any charges for refusing delivery of a product?

Yes, if you refuse delivery or are unavailable, two-way shipping charges, usually around 25% of the invoice value, will be deducted from your refund.

How long do I have to report receiving a damaged or defective product?

You must report any damage or defects within 48 hours of receiving the product to be eligible for a return or refund.

What steps should I follow to return a wrong product that was delivered?

Contact customer service within 48 hours of delivery with details and photos of the wrong product, and we will arrange for a repair or replacement as needed.

How are refunds processed if I return a product?

Refunds are processed within seven working days after the returned product has been received and verified.

What is the timeline for receiving my refund after a return?

Once the return is approved and the product is received, refunds are typically processed within seven working days.

Can I return a product that I have used?

No, returns are only accepted if the product is in unused condition and in its original packaging.

Who covers the shipping cost for returning a damaged item?

DZYN Furnitures will cover the shipping costs for returning items that were delivered damaged or defective.

What is the process for returning a product purchased during a sale?

You can return sale items if they are damaged or defective. The same return process applies, but any processing or shipping charges may still apply.

Are returns allowed if I change my mind after placing the order?

No, returns are not accepted if you change your mind after the product has been shipped or delivered, except for covering shipping costs.

How are minor damages on delivered products handled?

Minor damages (less than 10%) are eligible for repairs, but such products are not eligible for refunds.

Can I return a product that was customized specifically for me?

Customized products are not eligible for returns or refunds unless they are damaged or defective upon delivery.

What happens if I report damage after 48 hours of delivery?

If you report damage after 48 hours, the return request may not be accepted, so it’s essential to report any issues within the timeframe.

How do I initiate a return request for a damaged product?

To initiate a return request, contact customer service via email or phone, providing details and images of the damage within 48 hours of receiving the product.

Is it possible to return a product after it has been installed in my home?

No, once a product has been installed, it cannot be returned unless there is a manufacturing defect or damage upon delivery.

What should I do if the product I receive has visual imperfections due to being handmade?

Handmade products may have up to 10% visual differences, which are not considered defects and are not eligible for returns.

How are cancellation charges calculated for orders that have already been shipped?

If an order has already been shipped, cancellation charges include a deduction for two-way shipping fees, which is typically around 25% of the invoice value.

Can I cancel an order if I paid using an EMI option?

Yes, you can cancel an order paid using an EMI option, but any applicable cancellation or processing charges will still apply.

How do I package my product for a return?

Ensure the product is in its original packaging and unused. You must securely package it to prevent damage during return shipping.

What if the received product is significantly different from what I ordered?

If the product is significantly different from what you ordered, contact customer service within 48 hours, and we will arrange a return, replacement, or refund.

Can I return a product if the color or finish is not what I expected?

No, returns are not accepted solely based on color or finish preferences unless the product differs significantly from what was advertised.

What are the conditions for returning a product without the original packaging?

Products must be returned in their original packaging. Returns without the original packaging may not be accepted.

How do I know if my return request has been approved?

You will receive confirmation from customer service once your return request has been reviewed and approved.

What is the company's policy if my product arrives with broken parts?

If your product arrives with broken parts, report the issue within 48 hours, and we will arrange for repair, replacement, or return at no additional cost to you.

Can I return a product if it does not fit the space in my home?

No, returns are not accepted if the product does not fit your space unless it was misrepresented in the product description.

What should I do if my refund is delayed beyond the stated timeline?

If your refund is delayed, contact customer service for assistance in resolving the issue and ensuring your refund is processed.

Returns, Refunds, & Cancellation Policy

We appreciate your business with us and understand that sometimes, products may not meet your expectations or unforeseen issues may arise. Our Returns, Refunds, and Cancellation Policy is designed to assist you in these situations while safeguarding the integrity of our business transactions.

Cancellations

Before Shipping

Eligibility: You may cancel any order that hasn’t been shipped or scheduled for shipping.
Refund: A full 100% refund will be issued
NOTE: Custom Orders are not cancellable, and 100% Advance will be considered under Cancellation charges for custom orders.
Process: Contact our customer service through email or phone for immediate assistance.

Scheduled for Shipping

Eligibility: Orders can still be cancelled but are subject to processing charges.
Charges: A fee of 10% of the total invoice value will be deducted.
Process: Reach out to our support team to facilitate the cancellation process.

After Shipping

Eligibility: No cancellations are allowed. Orders marked for RTO are refunded with a deduction.
Charges: Two-sided shipping charge, generally 25% of the invoice value, will be deducted.
Note: Refusal to accept shipment or unavailability of the customer will attract the same charges.

Returns

In an unlikely event, that you are having any issues with the product after delivery, the Return Policies are specified below:

Damaged Products

If you have received a damaged product

Notification: Report within 48 hours of delivery with mandatory POD remarks.
Process: Contact us via email or phone, providing details and evidence of the damage.
Resolution: DZYN Furnitures will arrange a reverse pickup at no extra cost and issue a 100% refund post verification.

Wrong Product Received

Notification: Report within 48 hours of delivery of your product.
Process: Contact us via email or phone, providing details of the same.
Resolution: We will evaluate and either repair or replace the product accordingly.
We will evaluate your concern raised and provide you with either a repair/replacement.

General Terms:

Condition: The product should be in an unused condition for eligibility.
Refunds are processed within 07 working days into the original payment account.
In an unlikely situation of Conflict, the decision of the Brand will be final, ensuring a balance between customer satisfaction and the company’s interests.
All disputes are subject to the jurisdiction of Sonipat.
All Products at DZYN are handmade and crafted by artsmith, which may have upto 10% of visual differences and minor imperfections, owing to its nature of handmade. Returns for such a scenario are not acceptable
Minor Damages less than 10% are considered for Resotring to their best, and not eligible for refund
No Returns post shipping are accepted for Change of Mind, without considering the shipping charges
Customised ORders are not eligible for refund/returns
For Returns, DZYN will issue you a replacement / refund as per the stocks availability and serviceability

Customer Support Contact

Whatsapp: 00 91 85699 68780 (Mon-Sat, 11am to 5pm), except Public Holidays
Email: info@dzynfurnitures.com
Call us: 00 91 85699 68780 (Mon-Sat, 11am to 5pm), except Public Holidays

Frequently Asked Questions

What is the process to cancel an order?

Orders can be cancelled by reaching out to our customer service at info@dzynfurnitures.com or 0091 95699 68780 before the order is shipped. If the order is already scheduled for shipping or shipped, certain deductions may apply.

Can customized teak wood furniture be returned or cancelled?

Orders for customized furniture are made to your specifications, hence cancellations or returns for such orders are not usually entertained unless there’s a defect or damage, which can not be restored

How are refunds processed if I made a purchase during a sale?

Refunds are processed in the original mode of payment and will include the discounted amount paid during the sale. The refund amount will not be affected by the change in price post-sale.

How do I package my return?

Products should be returned in the original packaging to ensure they are protected during transit. If the original packaging is unavailable, the customer should inform the customer service for alternatives. Our Team will provide the packaging material as per the availability.

How can I initiate a return request?

You can easily place a return request by contacting our customer service via email at info@dzynfurnitures.com or call us at 0091 95699 68780. Please ensure to provide the reason for the return along with photographic or video evidence if applicable.

How do I know if my return request has been accepted?

Our customer service will acknowledge and confirm the receipt of your return request. You will be kept informed throughout the process until the refund or replacement is completed.

What is the timeframe to make a return request?

You are eligible to make a return request within 48 hours of the delivery of the product to ensure quick resolution.

Is repackaging required for returning the product?

Yes, products should be returned in their original packaging and in an unassembled state. If assistance is needed for disassembling or packaging, our team can be arranged at an additional cost.

Who bears the return shipping fees?

DZYN Furnitures covers return shipping fees for eligible returns. However, if the return is not covered under our return policy, the customer will be responsible for the shipping fees.

What about the Bank Offers that I availed in a case of Refund?

You will be refunded basis the amount that you have paid, which means the bank offers / payment offers / NCE & allied charges shall be deducted from the refund amount.

When can I expect my refund?

After receiving and inspecting the returned product at our warehouse, the refund will be processed within 07 working days into the original mode of payment. Deductions may apply depending on the condition of the returned item.

How do I know if the received product is defective or damaged?

In the event of receiving a damaged or defective product, please document the issue with images or videos and contact our customer service within 48 hours of delivery for a resolution.

Can I return a product if it doesn’t meet my expectations, but isn’t defective or damaged?

We strive for your complete satisfaction with our products. If you’re not fully satisfied, reach out to our customer support for assistance. However, we discourage returns due to the nature and shipping cost of our bulky items unless there is a defect or damage.

Who do I contact for after-sales support?

Our dedicated customer support team is available to assist you with any post-purchase queries or concerns. Contact us via email or phone for a prompt response on 00 91 85699 68780 l info@dzynfurnitures.com

What warranty does DZYN Furnitures offer on its products?

Specific warranty terms vary by product. Detailed information is provided on the product page on our website, and additional queries can be addressed by our customer service. For more details, please refer to dzynfurnitures.com/warranty

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