Returns, refunds & cancellation
Clear rules, fair outcomes — our returns policy in plain words.
What you can cancel and when, what can be returned, who pays for what, and exactly how long a refund takes.
- 48 hoursTo report damage or a wrong item
- 14 daysChange-of-mind returns, per our policy
- 7 daysRefund after inspection
- 24–48 hrsGrievance response
Cancellations
Cancelling depends on where your order is
The earlier you tell us, the simpler it is. Custom and made-to-order pieces can't be cancelled once production starts.
Cancel freely
- Cancel any time before your order is shipped or scheduled for shipping.
- The eligible amount is refunded to your original payment method.
- Custom, altered-size, special-finish and personalised pieces can't be cancelled after production begins.
Possible, with deductions
- Once packed, scheduled for dispatch or handed to the courier, cancellation is possible only with a deduction.
- 10% of the invoice value is deducted for handling, packing, payment-gateway and logistics charges.
- Contact us quickly — we'll check before it leaves.
Generally not allowed
- Once shipped, cancellation is generally not possible.
- Refusing delivery, a wrong address or being unavailable makes the order an RTO.
- Two-way shipping (minimum 25% of the invoice value), handling and packing charges are then adjusted from the refund.
Returns
A 14-day return-request window
Returns are accepted when a product is damaged, defective, wrong, incomplete or not as per your confirmed order — report these within 48 hours of delivery. Change-of-mind returns are accepted within 14 days of delivery as per our company policy, with charges.
We'll make these right
- Damaged in transit or on arrival
- A manufacturing defect
- A wrong or incomplete product
- Not as per the confirmed order details
- Change of mind within 14 days, as per our policy — unused, in original packaging, once approved (charges apply)
What we can't take back
- Custom, made-to-order, altered-size, special-finish or personalised furniture
- Natural variation in grain, texture, shade, polish tone, carving depth or weight
- Used, installed, altered, wrongly handled or repaired without approval
- Change-of-mind returns not in the original packaging, or on international orders
- Damage from moisture, heat, sunlight, water or improper use
- Requests made after the return window
If something's not right
Three situations, three clear paths
Damaged or defective
- Tell us within 48 hours of delivery.
- Share photos and videos of the outer packaging, full product, damaged area, invoice and order details.
- After verification we may repair, replace the affected part, replace the product, pick it up, or refund if repair or replacement isn't suitable.
Wrong product received
- Contact us within 48 hours of delivery.
- Share clear photos and your order details.
- After verification we arrange the right fix — replacement, pickup, repair or dispatch of the correct product.
Changed your mind
- Accepted within 14 days of delivery, as per our company policy — not freely: our team checks and approves each request.
- The piece must be unused, uninstalled, unaltered and in its original packaging. Custom, made-to-order and personalised pieces are excluded.
- Two-way shipping (minimum 25% of the invoice value), packing, handling and payment-gateway charges are deducted from the refund.
48 hrs
What to share when you report a problem
Please don't assemble, alter, repair, move or use the product after reporting — unless our team confirms the next step.
- Outer packaging — photos of the box or crate as it arrived
- The full product — front, sides and back
- The damaged area — close-ups and a short video
- Invoice & order details — order number and delivery date
- Unboxing video — if you have one, it speeds everything up
Refund timeline
From request to refund
Refunds go to your original payment method, within 7 business days of the returned product reaching us and passing inspection.
-
1
Raise a request
Email, call or WhatsApp with your order number, the reason, and photos or video.
-
2
We verify
Our team acknowledges your request and keeps you updated until it's resolved.
-
3
Pickup & inspection
Once approved, the product is collected and inspected at our warehouse.
-
4
Refund credited
Within 7 business days, to your original payment method. Bank credit times can vary.
Who pays what
Charges, stated upfront
| Situation | Return shipping | Deducted from refund |
|---|---|---|
| Damaged, defective or wrong product | Paid by DZYN | Nothing, once verified |
| Cancelled before shipping | — | Nothing — full eligible refund |
| Cancelled after packing or scheduling | — | 10% of the invoice value (handling, packing, gateway and logistics) |
| Change of mind — within 14 days, once approved | Paid by you | Two-way shipping (minimum 25% of the invoice value), packing, handling, payment-gateway charges |
| RTO — refused, wrong address, unavailable | Paid by you | Two-way shipping (minimum 25% of the invoice value), handling and packing |
| Bank offers, no-cost EMI | — | Offer value, NCE and allied charges |
RTO — return to origin
- An order becomes RTO if delivery is refused, the address is wrong, you're unreachable or unavailable, or delivery fails after repeated attempts.
- Two-way shipping (minimum 25% of the invoice value), handling, packing and other applicable charges are deducted.
- The refund is processed only after the product reaches our warehouse and passes inspection.
Packing a return
- Return the product unassembled, in its original packaging, so it stays protected in transit.
- No original packaging? Tell us — we'll send packing material as per availability.
- Our team can help disassemble and pack at an additional cost.
Returns FAQs
Your questions, answered
How do I cancel an order?
Contact us at info@dzynfurnitures.com or +91 90347 56696 before the order ships. If it's already scheduled for shipping or shipped, deductions may apply.
Can customised teak furniture be returned or cancelled?
Customised pieces are made to your specifications, so cancellations and returns aren't usually accepted — unless there is a defect or damage that can't be restored.
How do I start a return request?
Email info@dzynfurnitures.com or call +91 90347 56696 with the reason for the return and photo or video evidence. You can also use the return request form below.
How long do I have to request a return?
Report damage, a defect or a wrong product within 48 hours of delivery. Change-of-mind returns are accepted within 14 days of delivery, as per our company policy: the piece must be unused, uninstalled, unaltered and in its original packaging, and our team approves the request after checking. Custom, made-to-order and personalised pieces are excluded, and two-way shipping (minimum 25% of the invoice value), packing, handling and payment-gateway charges are deducted from the refund. International orders are not returnable for change of mind.
How will I know my return is accepted?
Our customer service team acknowledges and confirms your request, and keeps you informed until the refund or replacement is complete.
Do I need to repack the product?
Yes — return it unassembled in its original packaging. If you need help disassembling or packing, our team can be arranged at an additional cost.
Who pays return shipping?
We arrange a free pickup for damaged, defective or wrong products. For an approved change-of-mind return, two-way shipping (minimum 25% of the invoice value), packing, handling and payment-gateway charges are paid by you and deducted from the refund.
When will I get my refund?
Within 7 working days of the product reaching our warehouse and passing inspection, in the original payment mode. Deductions may apply depending on the item's condition.
I bought during a sale — how much is refunded?
The amount you actually paid, including the sale discount. Price changes after the sale don't affect it.
What about bank offers I used?
You're refunded the amount you paid, so bank offers, payment offers, no-cost EMI and allied charges are deducted from the refund.
The product isn't defective, but it's not what I expected. Can I return it?
Yes — within 14 days of delivery, as per our company policy; please talk to us first. The piece must be unused, uninstalled, unaltered and in its original packaging, and the request is approved after our team checks it. Custom, made-to-order and personalised pieces can't be returned, and two-way shipping (minimum 25% of the invoice value), packing, handling and payment-gateway charges are deducted from the refund.
Is natural variation in the wood a defect?
No. Our pieces are handmade in natural wood, so slight variation in grain, texture, polish tone, shade, carving depth and even weight is normal and isn't eligible for return.
Who do I contact for after-sales support?
Call +91 90347 56696 or email info@dzynfurnitures.com — our support team will help with any post-purchase question.
What warranty do you offer?
Warranty terms vary by product and are listed on each product page. See our warranty page for the full details.
Returns & grievances
Talk to a real person
Send your order number and the reason, with photos or video. Unresolved issues go to our senior support team, who reply within one working day.
Or write to us
Start a return or cancellation
The fine print
All return, replacement and refund requests are approved after inspection, based on product condition, order details, photos, videos, delivery records and this policy. In rare cases the decision of DZYN Furnitures is final, balancing customer satisfaction and business interests. All disputes are subject to the jurisdiction of Sonipat, Haryana. Warranty terms are on our warranty page.