Return, Cancellation & Warranty Policies
Thank you for shopping with DZYN Furnitures. We strive to ensure that our customers are satisfied with their purchases.
Contact DZYN Furnitures
Talk to our team for orders, bulk pricing, or custom designs. Average response within 2 business hours (Mon–Sat, 11:00–17:00 IST).
Call & WhatsApp
Support Number
+91 90347 56696
International Enquiries (WhatsApp)
Chat on WhatsApp
Support hours: Mon–Fri, 11:00–17:00 IST. Messages received outside working hours are replied on the next business day.
Email & Business Queries
Email
info@dzynfurnitures.com
For bulk orders, corporate requirements or custom teakwood projects, you can also reach us through the quick links below.
Our Location
Factory / Works
627/Y/2 2-3, 62/2/2-16,
Jagadhpur Road, Harsana Kalan,
Sonipat, Haryana, 131001
We are dedicated to offering a seamless and hassle-free shopping experience. For any queries or concerns regarding your purchase, kindly refer to our comprehensive FAQ section below.
What is the process to cancel an order?
Orders can be cancelled by reaching out to our customer service at info@dzynfurnitures.com or 9034756696 before the order is shipped. If the order is already scheduled for shipping or shipped, certain deductions may apply.
Can customized teak wood furniture be returned or cancelled?
Orders for customized furniture are made to your specifications. Because of this cancellations or returns are usually not entertained unless there is a defect or damage that cannot be restored.
How are refunds processed if I made a purchase during a sale?
Refunds are processed in the original mode of payment and will include the discounted amount paid during the sale. The refund amount will not be affected by the change in price after the sale.
How do I package my return?
Products should be returned in the original packaging to ensure they stay protected during transit. If the original packaging is unavailable please inform customer service for alternatives. Our team will provide packaging material as per availability.
How do I know if my return request has been accepted?
Our customer service team will acknowledge and confirm receipt of your return request. You will be kept informed throughout the process until the refund or replacement is completed.
How can I initiate a return request?
You can place a return request by contacting our customer service via email at info@dzynfurnitures.com or call us at 9034756696. Please provide the reason for the return along with photographic or video evidence if applicable.
What is the timeframe to make a return request?
You are eligible to make a return request within 48 hours of delivery of the product to ensure quick resolution.
Is repackaging required for returning the product?
Yes. Products should be returned in their original packaging and in an unassembled state. If assistance is needed for disassembling or packaging our team can be arranged at an additional cost.
Who bears the return shipping fees?
DZYN Furnitures covers return shipping fees for eligible returns. However if the return is not covered under our return policy the customer will be responsible for the shipping fees.
What about the bank offers that I availed in case of a refund?
You will be refunded based on the amount that you have paid. This means bank offers payment offers NCE and allied charges shall be deducted from the refund amount.
When can I expect my refund?
After receiving and inspecting the returned product at our warehouse the refund will be processed within 07 working days in the original mode of payment. Deductions may apply depending on the condition of the returned item.
How do I know if the received product is defective or damaged?
In the event of receiving a damaged or defective product please document the issue with images or videos and contact our customer service within 48 hours of delivery for a resolution.
Can I return a product if it doesn’t meet my expectations but isn’t defective or damaged?
We strive for your complete satisfaction with our products. If you are not fully satisfied reach out to our customer support for assistance. However returns are discouraged due to the nature and shipping cost of bulky items unless there is a defect or damage.
Who do I contact for after-sales support?
Our dedicated customer support team is available to assist you with any post-purchase queries or concerns. Contact us via phone at 9034756696 or email at info@dzynfurnitures.com for a prompt response.
What warranty does DZYN Furnitures offer on its products?
Specific warranty terms vary by product. Detailed information is provided on the product page on our website. For more details please refer to dzynfurnitures.com/pages/warranty.
Return, Cancellation & Warranty Policies
Before Shipping
- You may cancel your order before it is shipped or scheduled for shipping.
- If the order is cancelled before shipping, the eligible amount will be refunded to the original payment method.
- Custom orders, made-to-order products, altered-size products, special-finish products, and personalised furniture cannot be cancelled after production has started.
Scheduled for Shipping
- If your order is already packed, scheduled for dispatch, or handed over for shipping, cancellation may not be possible without deductions.
- In such cases, handling charges, packing charges, payment gateway charges, and logistics charges may be deducted from the refund amount.
- Please contact our support team as soon as possible so the request can be checked before dispatch.
After Shipping
- Once the order is shipped, cancellation is generally not allowed.
- If the customer refuses delivery, gives a wrong address, remains unavailable, or does not accept the order after shipping, the order may be treated as RTO.
- In such cases, forward shipping charges, return shipping charges, handling charges, packing charges, and other applicable deductions may be adjusted from the refund amount.
We offer a 14-day return request window* from the date of delivery.
Returns are accepted only if the product is damaged, defective, wrong, incomplete, or not as per the confirmed order details.
For any damage, defect, or wrong product issue, the customer must inform DZYN Furnitures within 48 hours of delivery with clear photos and videos. This helps us verify the issue quickly and take the right action.
Change of Mind / Non-Defective Returns
- Due to the size, weight, handmade nature, and logistics cost of furniture products, returns for change of mind, size misunderstanding, colour expectation, polish tone expectation, or personal preference are not normally accepted.
- Any non-defective return request within 14 days will be reviewed case by case. Approval depends on product condition, packaging condition, logistics feasibility, and inspection.
- If approved, return shipping charges, forward shipping charges, packing charges, handling charges, payment gateway charges, and other applicable charges may be deducted from the refund amount.
- The product must be unused, uninstalled, unaltered, and available in original or safe packaging.
Damaged or Defective Products
- For damaged or defective products, the customer must inform DZYN Furnitures within 48 hours of delivery.
- The customer must share clear photos and videos of the outer packaging, full product, damaged area, invoice, and order details.
- After verification, DZYN Furnitures may offer repair support, replacement of the affected part, product replacement, pickup and return, or refund if repair or replacement is not suitable.
- If the issue is minor and repairable, DZYN Furnitures may arrange repair or part replacement instead of full product replacement.
Wrong Product Received
- If you receive a wrong product, please contact us within 48 hours of delivery.
- Please share clear photos and order details.
- After verification, DZYN Furnitures will arrange the correct solution. This may include replacement, pickup, repair, or dispatch of the correct product.
- Custom Orders: Custom products, made-to-order products, altered-size products, special-finish products, and personalised furniture are not eligible for return, exchange or refund.
- Natural Variations: DZYN Furnitures products are handmade and many products use natural wood. Natural wood may have slight variation in grain, texture, polish tone, and shade. Handmade carving may also have slight variation in depth, detail, and finish. Weight also can be different due to water containment in the wood. These variations are normal and are not treated as defects and are not eligible for any return or exchange.
- Inspection & Approval: All return, replacement, and refund requests are checked after inspection. Approval depends on product condition, order details, photos, videos, delivery records, and this policy.
- Non-Returnable Cases: Returns, refunds, or exchanges will not be accepted if the product is used, damaged due to wrong handling, altered, repaired without approval, reported after the return request window, or damaged due to moisture, heat, sunlight, water exposure, or improper use.
- Conflict Resolution: In rare scenarios, the decision of DZYN Furnitures is final, balancing both customer satisfaction and business interests.
- Jurisdiction: All disputes are subject to the jurisdiction of Sonipat, Haryana.
- Processing: Refunds are typically processed within 7 business days after we receive and inspect your returned product.
- Payment Method: Refunds are credited to the original payment method used at checkout.
- Refund Amount: Refund will be based on the actual amount paid by the customer after discounts, coupons, offers, or bank offers.
- Bank Timeline: The time taken by the bank or payment provider to credit the amount may vary.
- An order may be marked as RTO if the customer refuses delivery, gives a wrong address, is not reachable, is not available for delivery, or if delivery fails after repeated attempts.
- In RTO cases, forward shipping charges, return shipping charges, handling charges, packing charges, and other applicable charges will be deducted from the refund amount.
- Refund will be processed only after the product reaches our warehouse and passes inspection.
- Customers must inform DZYN Furnitures within 48 hours of delivery for any defect, damage, or wrong product issue.
- Clear photos and videos of the packaging, full product, damaged area, invoice, and order details must be provided.
- The product must be unused and available for inspection.
- Please do not assemble, alter, repair, move, or use the product after reporting the issue unless our support team confirms the next step.
Important Notes
- Custom orders are not eligible for return or exchange.
- Replacement or refund is subject to verification by our inspection team.
- Customers can raise any unresolved issue through our official grievance channel.
- All grievances are reviewed by the senior support team.
- You will receive a response within 24–48 hours on working days.
