Returns, Refunds, & Cancellation Policy
We appreciate your business with us and understand that sometimes, products may not meet your expectations or unforeseen issues may arise. Our Returns, Refunds, and Cancellation Policy is designed to assist you in these situations while safeguarding the integrity of our business transactions.
Cancellations
Before Shipping
- Eligibility: You may cancel any order that hasn’t been shipped or scheduled for shipping.
- Refund: A full 100% refund will be issued
NOTE: Custom Orders are not cancellable, and 100% Advance will be considered under Cancellation charges for custom orders. - Process: Contact our customer service through email or phone for immediate assistance.
Scheduled for Shipping
- Eligibility: Orders can still be cancelled but are subject to processing charges.
- Charges: A fee of 10% of the total invoice value will be deducted.
- Process: Reach out to our support team to facilitate the cancellation process.
After Shipping
- Eligibility: No cancellations are allowed. Orders marked for RTO are refunded with a deduction.
- Charges: Two-sided shipping charge, generally 25% of the invoice value, will be deducted.
- Note: Refusal to accept shipment or unavailability of the customer will attract the same charges.
Returns
In an unlikely event, that you are having any issues with the product after delivery, the Return Policies are specified below:
Damaged Products
If you have received a damaged product
- Notification: Report within 48 hours of delivery with mandatory POD remarks.
- Process: Contact us via email or phone, providing details and evidence of the damage.
- Resolution: DZYN Furnitures will arrange a reverse pickup at no extra cost and issue a 100% refund post verification.
Wrong Product Received
- Notification: Report within 48 hours of delivery of your product.
- Process: Contact us via email or phone, providing details of the same.
- Resolution: We will evaluate and either repair or replace the product accordingly.
- We will evaluate your concern raised and provide you with either a repair/replacement.
General Terms:
- Condition: The product should be in an unused condition for eligibility.
- Refunds are processed within 07 working days into the original payment account.
- In an unlikely situation of Conflict, the decision of the Brand will be final, ensuring a balance between customer satisfaction and the company’s interests.
- All disputes are subject to the jurisdiction of Sonipat.
- All Products at DZYN are handmade and crafted by artsmith, which may have upto 10% of visual differences and minor imperfections, owing to its nature of handmade. Returns for such a scenario are not acceptable
- Minor Damages less than 10% are considered for Resotring to their best, and not eligible for refund
- No Returns post shipping are accepted for Change of Mind, without considering the shipping charges
- Customised ORders are not eligible for refund/returns
- For Returns, DZYN will issue you a replacement / refund as per the stocks availability and serviceability
Customer Support Contact
- Whatsapp: 00 91 85699 68780 (Mon-Sat, 11am to 5pm), except Public Holidays
- Email: info@dzynfurnitures.com
- Call us: 00 91 85699 68780 (Mon-Sat, 11am to 5pm), except Public Holidays
Frequently Asked Questions
What is the process to cancel an order?
Orders can be cancelled by reaching out to our customer service at info@dzynfurnitures.com or 0091 95699 68780 before the order is shipped. If the order is already scheduled for shipping or shipped, certain deductions may apply.
Can customized teak wood furniture be returned or cancelled?
Orders for customized furniture are made to your specifications, hence cancellations or returns for such orders are not usually entertained unless there’s a defect or damage, which can not be restored
How are refunds processed if I made a purchase during a sale?
Refunds are processed in the original mode of payment and will include the discounted amount paid during the sale. The refund amount will not be affected by the change in price post-sale.
How do I package my return?
Products should be returned in the original packaging to ensure they are protected during transit. If the original packaging is unavailable, the customer should inform the customer service for alternatives. Our Team will provide the packaging material as per the availability.
How can I initiate a return request?
You can easily place a return request by contacting our customer service via email at info@dzynfurnitures.com or call us at 0091 95699 68780. Please ensure to provide the reason for the return along with photographic or video evidence if applicable.
How do I know if my return request has been accepted?
Our customer service will acknowledge and confirm the receipt of your return request. You will be kept informed throughout the process until the refund or replacement is completed.
What is the timeframe to make a return request?
You are eligible to make a return request within 48 hours of the delivery of the product to ensure quick resolution.
Is repackaging required for returning the product?
Yes, products should be returned in their original packaging and in an unassembled state. If assistance is needed for disassembling or packaging, our team can be arranged at an additional cost.
Who bears the return shipping fees?
DZYN Furnitures covers return shipping fees for eligible returns. However, if the return is not covered under our return policy, the customer will be responsible for the shipping fees.
What about the Bank Offers that I availed in a case of Refund?
You will be refunded basis the amount that you have paid, which means the bank offers / payment offers / NCE & allied charges shall be deducted from the refund amount.
When can I expect my refund?
After receiving and inspecting the returned product at our warehouse, the refund will be processed within 07 working days into the original mode of payment. Deductions may apply depending on the condition of the returned item.
How do I know if the received product is defective or damaged?
In the event of receiving a damaged or defective product, please document the issue with images or videos and contact our customer service within 48 hours of delivery for a resolution.
Can I return a product if it doesn’t meet my expectations, but isn’t defective or damaged?
We strive for your complete satisfaction with our products. If you’re not fully satisfied, reach out to our customer support for assistance. However, we discourage returns due to the nature and shipping cost of our bulky items unless there is a defect or damage.
Who do I contact for after-sales support?
Our dedicated customer support team is available to assist you with any post-purchase queries or concerns. Contact us via email or phone for a prompt response on 00 91 85699 68780 l info@dzynfurnitures.com
What warranty does DZYN Furnitures offer on its products?
Specific warranty terms vary by product. Detailed information is provided on the product page on our website, and additional queries can be addressed by our customer service. For more details, please refer to dzynfurnitures.com/warranty