• Before Shipping

Eligibility: You may cancel any order that has not yet been shipped or scheduled for shipping.
Refund: A 100% refund will be issued.
Exception: Custom Orders are non-cancellable; the 100% advance will be retained as a cancellation charge.

• Scheduled for Shipping

Eligibility: Orders in transit or ready for dispatch may be cancelled but will incur processing charges.
Charges: A 10% deduction of the total invoice value.
Process: Contact our support team (email or phone) immediately to facilitate the cancellation.

• After Shipping

Eligibility: Generally, no cancellations are allowed once shipped. However, if you refuse delivery (RTO) or are unavailable, you will be charged for two-way shipping.
Charges: Typically, 25% of the invoice value will be deducted (includes two-way shipping).

We offer a 14-day return window* for ALL products, starting from the date of delivery. Review the details below:

2.1 Change of Mind / Non-Defective Returns

• Timeframe: Must be initiated within 14 days of delivery.
• Condition: Items must be unused, in their original packaging, and in resalable condition.
• Shipping Charges: The buyer is responsible for shipping costs.
• Refund: Upon receiving and inspecting the product, we will issue a refund (minus any applicable restocking fees) within 7 business days to the original payment method.

2.2 Defective or Damaged Products

• Notification: Report damages or defects within 14 days of delivery. Include photos/videos and note any remarks on the Proof of Delivery (POD).
• Process: Contact us via phone or email, providing detailed evidence of the damage.
• Resolution: We will arrange a free pickup and offer either a full refund or a replacement (subject to stock availability).
  If the damage is deemed minor (under 10% and repairable), we may opt to restore the product rather than issue a full replacement.

2.3 Wrong Product Received

• Notification: Must be reported within 48 hours of delivery.
• Process: Contact us with details and pictures of the incorrect product.
• Resolution: We will arrange to repair, replace, or pick up the item and ship you the correct one at no extra cost.

• Custom Orders: Personalized or made-to-order items are not eligible for cancellation, return, or refund.
• Minor Variations: Products at DZYN Furnitures are handmade. Slight color or finish variations (up to 10%) are considered normal and not eligible for return/refund.
• Inspection & Approval: All returned items will be inspected. The company reserves the right to approve or deny refunds based on the condition.
• Conflict Resolution: In rare scenarios, the decision of DZYN Furnitures is final, balancing both customer satisfaction and business interests.
• Jurisdiction: All disputes are subject to the jurisdiction of Sonipat.

• Processing: Refunds are typically processed within 7 business days after we receive and inspect your returned product.
• Payment Method: Refunds are credited to the original payment method used at checkout.

• If the order returns due to wrong address, customer not reachable, customer refusal, or failed delivery attempts, the customer will bear the RTO charges.
• Shipping cost both ways (forward + return) will be deducted from the refund amount.
• Refund is released only after the product reaches our warehouse and passes inspection.

• Customers must inform us within 48 hours of delivery for any defect or damage.
• Clear photos and videos of the issue must be provided.
• Product must be in unused condition for inspection.

Important Notes

• Custom orders are not eligible for return or exchange.
• Replacement or refund is subject to verification by our inspection team.

• Customers can raise any unresolved issue through our official grievance channel.
• All grievances are reviewed by the senior support team.
• You will receive a response within 24–48 hours on working days.