Return, Cancellation & Warranty Policies
Thank you for shopping with DZYN Furnitures. We strive to ensure that our customers are satisfied with their purchases.
Contact DZYN Furnitures
Talk to our team for orders, bulk pricing, or custom designs. Average response within 2 business hours (Mon–Sat, 11:00–17:00 IST).
Call & WhatsApp
Support Number
+91 90347 56696
International Enquiries (WhatsApp)
Chat on WhatsApp
Support hours: Mon–Fri, 11:00–17:00 IST. Messages received outside working hours are replied on the next business day.
Email & Business Queries
Email
info@dzynfurnitures.com
For bulk orders, corporate requirements or custom teakwood projects, you can also reach us through the quick links below.
Our Location
Factory / Works
627/Y/2 2-3, 62/2/2-16,
Jagadhpur Road, Harsana Kalan,
Sonipat, Haryana, 131001
We are dedicated to offering a seamless and hassle-free shopping experience. For any queries or concerns regarding your purchase, kindly refer to our comprehensive FAQ section below.
What is the process to cancel an order?
Orders can be cancelled by reaching out to our customer service at info@dzynfurnitures.com or 9034756696 before the order is shipped. If the order is already scheduled for shipping or shipped, certain deductions may apply.
Can customized teak wood furniture be returned or cancelled?
Orders for customized furniture are made to your specifications. Because of this cancellations or returns are usually not entertained unless there is a defect or damage that cannot be restored.
How are refunds processed if I made a purchase during a sale?
Refunds are processed in the original mode of payment and will include the discounted amount paid during the sale. The refund amount will not be affected by the change in price after the sale.
How do I package my return?
Products should be returned in the original packaging to ensure they stay protected during transit. If the original packaging is unavailable please inform customer service for alternatives. Our team will provide packaging material as per availability.
How do I know if my return request has been accepted?
Our customer service team will acknowledge and confirm receipt of your return request. You will be kept informed throughout the process until the refund or replacement is completed.
How can I initiate a return request?
You can place a return request by contacting our customer service via email at info@dzynfurnitures.com or call us at 9034756696. Please provide the reason for the return along with photographic or video evidence if applicable.
What is the timeframe to make a return request?
You are eligible to make a return request within 48 hours of delivery of the product to ensure quick resolution.
Is repackaging required for returning the product?
Yes. Products should be returned in their original packaging and in an unassembled state. If assistance is needed for disassembling or packaging our team can be arranged at an additional cost.
Who bears the return shipping fees?
DZYN Furnitures covers return shipping fees for eligible returns. However if the return is not covered under our return policy the customer will be responsible for the shipping fees.
What about the bank offers that I availed in case of a refund?
You will be refunded based on the amount that you have paid. This means bank offers payment offers NCE and allied charges shall be deducted from the refund amount.
When can I expect my refund?
After receiving and inspecting the returned product at our warehouse the refund will be processed within 07 working days in the original mode of payment. Deductions may apply depending on the condition of the returned item.
How do I know if the received product is defective or damaged?
In the event of receiving a damaged or defective product please document the issue with images or videos and contact our customer service within 48 hours of delivery for a resolution.
Can I return a product if it doesn’t meet my expectations but isn’t defective or damaged?
We strive for your complete satisfaction with our products. If you are not fully satisfied reach out to our customer support for assistance. However returns are discouraged due to the nature and shipping cost of bulky items unless there is a defect or damage.
Who do I contact for after-sales support?
Our dedicated customer support team is available to assist you with any post-purchase queries or concerns. Contact us via phone at 9034756696 or email at info@dzynfurnitures.com for a prompt response.
What warranty does DZYN Furnitures offer on its products?
Specific warranty terms vary by product. Detailed information is provided on the product page on our website. For more details please refer to dzynfurnitures.com/pages/warranty.
Return, Cancellation & Warranty Policies
- Before Shipping
Eligibility: You may cancel any order that has not yet been shipped or scheduled for shipping.
Refund: A 100% refund will be issued.
Exception: Custom Orders are non-cancellable; the 100% advance will be retained as a cancellation charge.
- Scheduled for Shipping
Eligibility: Orders in transit or ready for dispatch may be cancelled but will incur processing charges.
Charges: A 10% deduction of the total invoice value.
Process: Contact our support team (email or phone) immediately to facilitate the cancellation.
- After Shipping
Eligibility: Generally, no cancellations are allowed once shipped. However, if you refuse delivery (RTO) or are unavailable, you will be charged for two-way shipping.
Charges: Typically, 25% of the invoice value will be deducted (includes two-way shipping).
We offer a 14-day return window* for ALL products, starting from the date of delivery. Review the details below:
2.1 Change of Mind / Non-Defective Returns
- Timeframe: Must be initiated within 14 days of delivery.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
- Shipping Charges: The buyer is responsible for shipping costs.
- Refund: Upon receiving and inspecting the product, we will issue a refund (minus any applicable restocking fees) within 7 business days to the original payment method.
2.2 Defective or Damaged Products
- Notification: Report damages or defects within 14 days of delivery. Include photos/videos and note any remarks on the Proof of Delivery (POD).
- Process: Contact us via phone or email, providing detailed evidence of the damage.
- Resolution: We will arrange a free pickup and offer either a full refund or a replacement (subject to stock availability).
If the damage is deemed minor (under 10% and repairable), we may opt to restore the product rather than issue a full replacement.
2.3 Wrong Product Received
- Notification: Must be reported within 48 hours of delivery.
- Process: Contact us with details and pictures of the incorrect product.
- Resolution: We will arrange to repair, replace, or pick up the item and ship you the correct one at no extra cost.
- Custom Orders: Personalized or made-to-order items are not eligible for cancellation, return, or refund.
- Minor Variations: Products at DZYN Furnitures are handmade. Slight color or finish variations (up to 10%) are considered normal and not eligible for return/refund.
- Inspection & Approval: All returned items will be inspected. The company reserves the right to approve or deny refunds based on the condition.
- Conflict Resolution: In rare scenarios, the decision of DZYN Furnitures is final, balancing both customer satisfaction and business interests.
- Jurisdiction: All disputes are subject to the jurisdiction of Sonipat.
- Processing: Refunds are typically processed within 7 business days after we receive and inspect your returned product.
- Payment Method: Refunds are credited to the original payment method used at checkout.
- If the order returns due to wrong address, customer not reachable, customer refusal, or failed delivery attempts, the customer will bear the RTO charges.
- Shipping cost both ways (forward + return) will be deducted from the refund amount.
- Refund is released only after the product reaches our warehouse and passes inspection.
- Customers must inform us within 48 hours of delivery for any defect or damage.
- Clear photos and videos of the issue must be provided.
- Product must be in unused condition for inspection.
Important Notes
- Custom orders are not eligible for return or exchange.
- Replacement or refund is subject to verification by our inspection team.
- Customers can raise any unresolved issue through our official grievance channel.
- All grievances are reviewed by the senior support team.
- You will receive a response within 24–48 hours on working days.
