🛋️ Products & Quality
We use premium Grade-A teakwood sourced from sustainable forests. Each piece is handcrafted by skilled artisans with 20+ years of experience, ensuring superior quality, durability, and timeless beauty.
Yes! We offer customization services for size, finish, and design. Contact our design team at +91-9034756696 or email info@dzynfurnitures.com with your requirements for a quote.
Yes, free installation is included with all furniture orders. Our products come 90% pre-assembled. Our team will complete the setup at your location.
We exclusively use premium teakwood and teak ply. All wood is properly seasoned and treated to prevent warping, cracking, or termite damage.
🚚 Shipping & Delivery
Standard delivery takes 7-14 business days for metro cities and 10-21 days for other locations. Made-to-order items may take 3-4 weeks. We provide tracking information once shipped.
Yes, we offer free shipping on all orders across India. We cover 19,000+ pincodes. International shipping charges apply based on destination.
Once shipped, you'll receive a tracking link via email and SMS. You can also track your order from your account dashboard or contact us at +91-9034756696.
Yes! We ship to 50+ countries worldwide. Delivery time varies by location (typically 7-21 days). Visit our International Orders page for more details.
Our delivery partner will attempt delivery 3 times. If unsuccessful, the package will be held at the local facility. You can reschedule delivery or arrange pickup.
💳 Payment & Pricing
We accept Credit/Debit Cards, UPI, Net Banking, Wallets, EMI, and Cash on Delivery (COD). International customers can pay via PayPal or wire transfer.
Yes! We offer No-Cost EMI on orders above ₹10,000 with select banks. You can choose 3, 6, 9, 12, 18, or 24-month tenures at checkout. Subject to bank approval.
Absolutely! We use industry-standard SSL encryption and trusted payment gateways. Your payment information is never stored on our servers.
Yes, through our No-Cost EMI option or select Buy Now Pay Later services available at checkout for eligible orders.
↩️ Returns & Refunds
We offer a 7-day no-questions-asked return policy. Items must be unused and in original packaging. Contact us within 7 days of delivery to initiate a return. Refunds are processed within 7 business days.
Report damage within 48 hours with photos. We'll arrange free pickup and send a replacement or issue a full refund. Our 0-breakage guarantee ensures your satisfaction.
Contact us via phone (+91-9034756696), email (info@dzynfurnitures.com), or WhatsApp. Provide your order number and reason for return. We'll arrange free pickup.
Custom-made items are generally non-returnable unless there's a manufacturing defect. Please review customization details carefully before ordering.
🛡️ Warranty & Support
All products come with a 12-month manufacturing defect warranty. This covers structural issues and material defects. Normal wear and tear, misuse, or accidental damage are not covered.
Contact us with your order details and photos of the issue. Our team will assess and arrange repair, replacement, or refund as applicable. Warranty claims are processed within 7 business days.
No, the warranty is valid only for the original purchaser and cannot be transferred to subsequent owners.
🧹 Care & Maintenance
Dust regularly with a soft cloth. Clean spills immediately. Apply teak oil or furniture polish every 6 months. Avoid direct sunlight and moisture. Keep away from heat sources.
Yes, teakwood is naturally weather-resistant. However, we recommend keeping furniture under covered areas and applying protective coating for extended outdoor use.
Use a mild soap solution and soft cloth. For stubborn stains, use a wood-safe cleaner. Avoid harsh chemicals or abrasive materials. Contact us for specific stain removal guidance.
📦 Orders & Cancellation
Yes, you can cancel before shipping at no charge. After shipping, cancellation incurs a 10% fee. Custom orders cannot be cancelled once production starts.
Contact us immediately at +91-9034756696. We can modify orders before production starts. Changes may affect delivery time and pricing.
Yes! For orders of 5+ items or corporate purchases, contact our bulk sales team for special pricing and dedicated support.
