You can request order cancellation by contacting our customer support before the order is shipped.

Please contact us at:

• Email: info@dzynfurnitures.com
• Support: +91 90347 56696

If the order is already packed, scheduled for dispatch, or shipped, cancellation may not be possible without deductions. Handling charges, packing charges, payment gateway charges, shipping charges, return shipping charges, and other applicable charges may be deducted from the refund amount.

Customized teak wood furniture is made as per the customer’s selected size, design, finish, or special requirement.

Such orders cannot be cancelled after production has started. Returns or exchanges are not normally accepted unless there is a verified defect, damage, wrong product, or issue that cannot be repaired or restored.

Refunds are processed to the original payment method used at checkout.

If the order was placed during a sale, the refund will be based on the actual amount paid by the customer after discounts, coupons, offers, or bank offers.

Any price change after the sale will not affect the refund amount.

Products should be returned in the original packaging where possible.

If the original packaging is not available, please contact our customer support before return pickup. Our team will guide you about safe packaging.

If extra packaging material, disassembly help, or packing support is required, additional charges may apply.

Customized teak wood furniture cannot be returned for change of mind, size misunderstanding, colour expectation, polish tone expectation, or personal preference.

Natural wood may have slight variation in grain, texture, shade, and polish tone. Handmade carving may also have slight variation in detail, depth, and finish. These are normal in handcrafted wooden furniture and are not treated as defects.

Yes, you can raise a request if your wooden temple for home arrives damaged.

You must report the issue within 48 hours of delivery with clear photos and videos of:

• Outer packaging
• Full product
• Damaged area
• Invoice or order details
• Unboxing video if available

After verification, DZYN Furnitures may offer repair support, replacement of the affected part, product replacement, pickup and return, or refund if repair or replacement is not suitable.

DZYN Furnitures offers a 14-day return request window from the date of delivery.

Returns are accepted only as per our Return, Refund & Cancellation Policy. The product must be unused, uninstalled, unaltered, and available in original or safe packaging.

Damage, defect, wrong product, or missing part issues must be reported within 48 hours of delivery with clear photos and videos.

Customized wooden pooja mandirs are not normally eligible for return, exchange, or cancellation after production has started.

However, if there is a verified defect, damage, wrong product, or issue that cannot be repaired or restored, our team will review the request as per the Return, Refund & Cancellation Policy.

If you receive the wrong wooden pooja mandir, please report the issue within 48 hours of delivery.

Share clear photos of the product, packaging, invoice, and order details.

After verification, DZYN Furnitures will arrange the correct solution. This may include replacement, pickup, repair, or dispatch of the correct product.

If your teak wood furniture has minor and repairable damage, DZYN Furnitures may arrange repair support or replacement of the affected part.

A full refund or full product replacement is not automatic. The final solution depends on product condition, photos, videos, delivery record, inspection, and policy terms.

A full refund is not automatic for every damaged product.

If your wooden temple for home is damaged during shipping and reported within 48 hours of delivery, our team will verify the issue. Based on the inspection, DZYN Furnitures may offer repair support, part replacement, product replacement, pickup and return, or refund if repair or replacement is not suitable.

Once the returned teak wood furniture reaches our warehouse and passes inspection, the approved refund will be processed within 7 working days.

The time taken by the bank or payment provider to credit the amount may vary.

No, installed, used, altered, repaired, or moved products are not normally eligible for return.

Returns are accepted only if the product is unused and available for inspection as per the Return, Refund & Cancellation Policy.

If the return is approved due to a verified damage, defect, wrong product, or missing part issue, DZYN Furnitures will bear the eligible return shipping charges.

If the return is not due to a fault from our side, forward shipping charges, return shipping charges, packing charges, handling charges, payment gateway charges, and other applicable charges may be deducted from the refund amount.

Report the damage within 48 hours of delivery.

Please share:

• Photos of the outer packaging
• Photos of the full product
• Photos or videos of the damaged area
• Invoice or order details
• Unboxing video if available

Please do not assemble, alter, repair, move, or use the product after reporting the issue unless our support team confirms the next step.

Once teak wood furniture is shipped, cancellation is generally not allowed.

If the customer refuses delivery, gives a wrong address, remains unavailable, or does not accept the order after shipping, the order may be treated as RTO.

In such cases, forward shipping charges, return shipping charges, handling charges, packing charges, payment gateway charges, and other applicable deductions may be adjusted from the refund amount.

Customized wooden furniture for home is made as per your confirmed requirements. It cannot be returned for change of mind, design preference, colour expectation, size misunderstanding, or personal preference.

If there is a verified defect, damage, wrong product, or issue that cannot be repaired or restored, our team will review the request as per the Return, Refund & Cancellation Policy.

If you refuse delivery after the order is shipped, the order may be treated as RTO.

In RTO cases, forward shipping charges, return shipping charges, handling charges, packing charges, storage charges, re-delivery charges, payment gateway charges, and other applicable charges may be deducted from the refund amount.

Refund, if applicable, will be processed only after the product reaches our warehouse and passes inspection.

Yes, we take packaging very seriously! All our items are carefully wrapped with multiple layers of protective material and securely packed in sturdy boxes to ensure they reach you safely. For extra fragile items, we use special packaging techniques to provide additional protection during transit.