Warranty
A promise that stands behind the making.
Solid teak, joined and finished by hand, is built to last generations. Our warranty covers manufacturing defects and the labour to put them right. The term for each piece is on its product page.
- Manufacturing defects in wood, joinery and structure
- Labour and parts to repair a covered defect
- Finish and polish faults present on arrival
- Accidental damage, drops or spills
- Improper use, or damage from moving the piece
- Normal wear and tear, and natural variation in colour and grain
- Damage from sun, rain, moisture or improper storage
- Repairs or alterations by anyone we have not authorised
- Free gifts, freebies and free accessories
Making a claim
Three simple steps
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1
Send photos
Message us on WhatsApp or email info@dzynfurnitures.com with your registered phone number or order details, and clear photos of the issue.
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2
We assess
Our team checks whether it is a covered manufacturing defect and tells you the next step.
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3
We put it right
We repair it through our carpenters or, if it is beyond repair, replace it with the same or a similar piece, at no extra cost.
The fine print, in plain words
Our warranty covers manufacturing defects, and the labour and parts to put them right. The warranty term for each piece is shown on its product page. It is non-transferable and applies to the original buyer.
Because every piece is hand-made in natural teak, small differences in colour, grain and finish are part of its character and are not defects. Damage from accidents, improper use or normal wear and tear is not covered, and the warranty is void if the piece is altered or repaired by anyone we have not authorised.
When a claim is accepted, we first try to restore the piece. If it is beyond repair, we may replace it with the same product or, if that is not available, a similar one. Our liability is limited to the purchase price of the product.
To keep your mandir under warranty, follow the simple care guidance we share on delivery — see our care tips. For any doubt about what is covered, email info@dzynfurnitures.com or message us on WhatsApp and we will explain clearly before you decide anything.
Something not right with your piece?
Send us photos on WhatsApp. We will repair or replace it at no cost when it is a covered defect.
Claim form