Shipping & delivery
From our Sonipat workshop to your door.
Careful multi-layer packing, tracking at every step and clear timelines. Here is exactly how your order travels, and when to expect it.
- 19,000+Indian pin codes served
- FreeShipping across India
- 90%+Pre-assembled on arrival
- 1–3 daysProcessing for ready stock
Where we deliver
India, door to door — and most of the world
Within India
- 19,000+ pin codes served across India.
- Free shipping on eligible orders, to your doorstep.
- Cash on delivery, UPI, cards and no-cost EMI (orders above ₹10,000, select banks) at checkout.
- Remote locations may take a little longer — we'll tell you upfront.
Timelines
When to expect your order
Estimates, not guarantees — festival season, weather and customs can add time. We share tracking the moment it ships.
| Order type | Making / dispatch | Transit |
|---|---|---|
| Ready stock — metro cities | Processed in 1–3 business days | Typically 3–7 working days after dispatch |
| Ready stock — tier-II & tier-III cities | Processed in 1–3 business days | 5–10 working days, by pin-code serviceability |
| Made-to-order | As stated on the product page or in your order email | Then transit as above |
The journey
How your order travels
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1
Order confirmed
We confirm size, wood and finish with you, and share the timeline on WhatsApp or a call.
-
2
Made & checked
Every piece is quality-checked for finish and durability, then packed in multiple protective layers.
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3
Dispatched
The tracking link and logistics details reach you by email, SMS and WhatsApp.
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4
Delivered
Door to door where serviceable, over 90% pre-assembled — you fit only small parts.
Packed & ready
It arrives protected, and nearly assembled
- Over 90% pre-assembled — you only fit small parts like handles, knobs or shelves.
- Multiple protective layers, including wooden crates, for safety in transit.
- Quality-checked for finish and durability before it leaves the workshop.
- Installation: on-site installation is not part of standard delivery unless it is confirmed in writing for your order.
Shipping FAQs
Everything about delivery
Where do you deliver in India?
Across 19,000+ pin codes in India. Remote locations may take slightly longer, and we tell you before you order.
Is shipping free?
Within India, shipping is free on eligible orders, unless a different charge is clearly shown at checkout or in your order confirmation.
Is cash on delivery available?
Yes, within India. You can also pay by card, UPI, net banking, wallets or no-cost EMI (orders above ₹10,000, with select banks).
Do you deliver to PO boxes?
No. Because of the size of our products, please give a physical delivery address.
How long does delivery take in India?
Ready-stock pieces are processed in 1–3 business days. After dispatch, metro cities typically take 3–7 working days, and tier-II and tier-III cities 5–10 working days. Made-to-order timelines are on the product page or in your order email.
I need my order sooner. What can I do?
Some popular designs are ready stock. They are dispatched in 1–3 business days and then take 3–7 working days to metro cities and 5–10 working days to tier-2 and tier-3 cities. Ask us on WhatsApp at +91 90347 56696 which designs are ready.
How do I track my order?
Once your order ships, we share the tracking ID and logistics details by email and WhatsApp. You can also ask us by phone during business hours.
Can I schedule a delivery time?
We can't guarantee a specific time, but you can choose a delivery window if the carrier offers one, or tell us your preference by email or on WhatsApp at +91 90347 56696.
Which carriers do you use?
Reputed carriers only, such as Blue Dart, Delhivery and Ekart.
Do you ship during holidays?
Yes, subject to the carriers' holiday schedules, so there may be delays during these periods.
Does the furniture arrive assembled?
Yes. Pieces arrive over 90% pre-assembled; you only fit small parts such as handles, knobs or shelves.
Up to which floor is it delivered?
Because our pieces are heavy and bulky, we deliver to the ground floor of your building. On special request, and as available, the delivery agent may bring it to your door.
What if I'm not home during delivery?
A package is attempted for delivery three times before it is marked RTO. An RTO is treated as a rejected delivery, and the applicable charges are deducted as per our refund policy.
What if the package looks damaged?
Note it at delivery, take photos and videos of the packaging and the product, and report it to us within 48 hours of delivery with your order details.
Can I change the delivery address?
Yes, if the order hasn't shipped and the new location is serviceable. We change it at no extra cost.
Can the delivery and billing addresses be different?
Yes. You can place an order with a different delivery address and billing address.
What if I receive the wrong item?
Contact customer service within 48 hours of delivery with photos and your order details, and we'll put it right.
My order hasn't arrived by the expected date. What now?
Please contact customer service and we'll check it with the carrier for you.
What happens if a shipment is lost?
We investigate with the carrier and, if needed, send a replacement or issue a refund.
Planning around a date?
Tell us your city and your muhurat — we'll check what can reach you in time.