Frequently Asked Questions (FAQ)

Orders can be cancelled by reaching out to our customer service at info@dzynfurnitures.com or 0091 95699 68780 before the order is shipped. If the order is already scheduled for shipping or shipped, certain deductions may apply.

Orders for customized furniture are made to your specifications, hence cancellations or returns for such orders are not usually entertained unless there’s a defect or damage, which can not be restored

Refunds are processed in the original mode of payment and will include the discounted amount paid during the sale. The refund amount will not be affected by the change in price post-sale

Products should be returned in the original packaging to ensure they are protected during transit. If the original packaging is unavailable, the customer should inform the customer service for alternatives.Our Team will provide the packaging material as per the availability.

Orders for customized furniture are made to your specifications, hence cancellations or returns for such orders are not usually entertained unless there’s a defect or damage, which can not be restored

Yes, if your wooden temple for home arrives damaged, you must report it within 48 hours of delivery. We will arrange a reverse pickup and issue a full refund after verifying the damage.

You can return teak wood furniture purchased online within the specified time frame, provided the product is unused and in its original packaging.

Yes,No, custom orders for wooden pooja mandirs are not eligible for cancellation. Once the order is placed, 100% of the advance payment will be treated as cancellation charges.

If you received the wrong wooden pooja mandir, report the issue within 48 hours. We will arrange a replacement or issue a full refund based on stock availability.

If the teak wood furniture arrives with minor damages (under 10%), we will repair it to restore its best condition, but such damages are not eligible for a refund.

Yes, if the wooden temple for home is damaged during shipping and reported within 48 hours, you will receive a full refund after the product is returned and verified.

Once we receive your returned teak wood furniture, the refund will be processed within 7 working days, credited to the original payment method.

No, returns for pooja mandirs purchased online are only accepted if the item is unused. Installed or used items do not qualify for returns.

If the return is not due to a fault on our part, there may be a deduction of two-sided shipping charges, generally 25% of the total invoice value.

Report the damage within 48 hours of receiving your wooden pooja mandir. We will arrange a pickup and provide a replacement or refund as needed.

Yes, if your teak wood furniture has already shipped and you wish to cancel, a 25% shipping charge will be deducted from your refund.

Yes, we accept returns for customized wooden furniture for home. You must initiate the return process within the specified window and ensure the product is in its original condition.

Refusing delivery will result in a deduction of two-sided shipping charges, generally 25% of the invoice value, from your refund.