Shipping policy

Last updated: 1 October 2026

DZYN Furnitures makes solid teak pooja mandirs and furniture in our own factory in Sonipat, Haryana, and ships direct to your home. We sell online only: there is no showroom, and the factory is not open to visitors. This Shipping Policy explains where we deliver, what it costs, how your order travels and what to do on delivery day.

This policy forms part of our Terms of Service. Damage, wrong product, cancellation, RTO and refund matters are decided under our Returns, Refunds & Cancellation Policy, which is read together with this policy.

1. Where we deliver

India: we deliver across India — from Kargil to Port Blair — to 19,000+ pincodes.
International: we ship to select countries. See section 11.
If your pincode cannot be served: in the rare case that no courier can reach your pincode, we tell you before dispatch and ask for an alternate delivery address. If none is possible, the order is cancelled and the amount paid is refunded in full.
PO boxes: because of the size of our products we cannot deliver to PO boxes. Please give a physical delivery address.

2. Shipping charges

Within India: shipping is free. This applies to every pincode we serve. There is no extra charge for remote locations.
International orders: shipping is charged and is not included in the product price unless we state in writing that it is. The charge is quoted for your order on a proforma invoice and depends on product size and weight, packing volume, destination country, shipping mode, port or airport handling and the delivery location.
Costs caused by a failed delivery: if a delivery fails for a customer-side reason (wrong or incomplete address, nobody available, refusal, restricted building access), any re-delivery or storage charge raised by the courier is payable by the customer. If the order comes back to us, the RTO terms in section 9 apply.

3. Order processing and dispatch

Most designs ship in 1–7 days. The dispatch time for each design is shown on its product page.
Custom and made-to-order pieces are dispatched as shown on the product page or as confirmed to you at the time of order.
Orders placed on a Saturday or Sunday are processed on Monday.
After dispatch, delivery within India typically takes 3–7 working days to metro cities and 5–10 working days to other cities and towns, depending on the pincode. Remote locations may take a little longer; shipping remains free.
If you order more than one product, we try to ship them together. This is not always possible, and items may arrive in separate consignments.
All dispatch and delivery times are estimates, not guarantees. Festival season, weather, courier capacity and other factors outside our control can add time.

4. Tracking

Once your order ships, we send the tracking ID and courier details by email, SMS and WhatsApp.
You can also track your order at dzynfurnitures.com/pages/track, or ask us by WhatsApp or phone during business hours.
We ship through reputed carriers such as Blue Dart, Delhivery and Ekart. The carrier is chosen by us according to your pincode and the size of the product.

5. Delivery

Door to door: delivery within India is door to door wherever the courier provides that service.
Ground floor: because our pieces are heavy and bulky, the standard delivery is to the ground floor of your building. On request, and where the courier is able to, the delivery agent may bring it to your door.
Correct details: please give the full delivery address, pincode, contact number, floor, lift availability and a landmark before dispatch. Your billing address and delivery address may be different.
Access check: before ordering, please check the product dimensions against your building entrance, stairs, lift, corridor, doors and the final placement area. We are not responsible if a piece cannot be moved in or placed because of access or a wrong measurement.
Someone must be available at the delivery address to receive the order.
Delivery time: we cannot guarantee a specific delivery time. If the carrier offers a delivery window you may choose one, or tell us your preference and we will pass it on.
Three attempts: the courier attempts delivery three times. After that the parcel is marked RTO (return to origin). See section 9.
Holidays: deliveries follow the carriers' holiday schedules, so there may be delays around public holidays and festivals.

6. Changing the delivery address

You may ask us to change the delivery address. If the order has not yet been shipped and the new location can be served, we change it at no extra cost. Once the order has been shipped, the address normally cannot be changed.

7. Assembly

Products arrive 90% pre-installed. You only fit small parts such as handles, knobs or shelves.
On-site installation is not part of standard delivery unless it is confirmed in writing for your order.
For international orders, assembly, installation, wall mounting, fitting, placement and local carpenter or technician support are not included unless confirmed in writing.

8. Packaging, unboxing and reporting a problem

Packaging: every piece is quality-checked and packed in multiple protective layers, with a wooden crate where needed. Even so, handling in transit is outside our direct control and a transit issue can occasionally happen.
At delivery: look at the outer packaging before you sign. If it looks damaged, write the damage on the delivery receipt (POD) before signing and take photos.
Unboxing: inspect the product as you unpack it. We recommend recording an unboxing video — it makes any claim faster to verify.
Report within 48 hours of delivery: any damage, defect, missing part or wrong product must be reported to us by WhatsApp, phone or email within 48 hours of delivery, with photos of the outer packaging, the full product (front, sides, back), close-ups and a short video of the affected area, and your invoice or order number.
After reporting: please do not assemble, alter, repair, move or use the product until our team confirms the next step. Keep all the packaging.
What happens next: every report is verified. The remedy — repair, replacement of the affected part, replacement of the product, free pickup or refund — is set out in section 2 of our Returns, Refunds & Cancellation Policy. Reports made after 48 hours may not be accepted, unless the law requires otherwise.

9. Failed delivery and RTO (return to origin)

An order is treated as a failed delivery or RTO if:

delivery is refused;
the address is wrong or incomplete;
you cannot be reached or nobody is available to receive the order;
delivery fails after three attempts;
building access is not suitable for delivering the product; or
for international orders, customs information is not provided or destination duties and charges are not paid.

RTO orders are settled under section 5 of our Returns, Refunds & Cancellation Policy: two-way shipping charges (minimum 25% of the invoice value), handling and packing are deducted, and the refund is processed after the product reaches our warehouse and passes inspection.

10. Lost shipments

If a shipment is lost in transit, we investigate with the carrier. After the carrier's confirmation and our verification, we send a replacement or issue a refund.

11. International orders

Full details, including a quote form, are on our International Orders page. The main terms are:

Availability: we ship to select countries where our logistics partners can deliver safely, and regularly to the USA, UK, Canada, the EU, Australia and the UAE. Availability depends on product size and weight, destination, customs rules, carrier serviceability and order value. We confirm feasibility for your country before the order is confirmed.
Shipping modes: express courier (FedEx, DHL), air freight, and sea freight for larger consignments. Delivery is door to door, or to the nearest accessible port, airport, warehouse or delivery point, depending on the service and the destination.
Shipping terms: orders are shipped on the terms agreed for that order and stated on the proforma invoice — EXW; FOB or CIF for sea; FCA, CPT or CIP for air; DAP / DDU for door delivery where available.
Timelines: most designs ship in 1–7 days (shown on each product page); custom designs are quoted individually. Transit then typically takes 1–3 weeks by air and 4–8 weeks by sea. These are estimates, not guarantees.
Customs duties and taxes: customs duties, import taxes, VAT / GST, local taxes, brokerage, port, warehouse, clearance, inspection, documentation, storage and any other destination charges are paid by the buyer, unless we have agreed otherwise in writing before the order is confirmed. These charges are set by the destination country, customs, the carrier, broker, port, airport or local authority. DZYN Furnitures does not control them. We provide HS codes so that you or your broker can estimate them in advance.
Import rules: the buyer is responsible for checking that the product can be legally imported into the destination country.
Customs clearance: we provide the normal export documents (commercial invoice, packing list, AWB or bill of lading, and insurance certificate, certificate of origin and fumigation certificate where applicable). The buyer is responsible for import clearance at destination and for any name, address, identity, tax ID or other document that the destination country or carrier asks the buyer for.
Insurance: cargo insurance can be arranged on CIF, CIP and DAP shipments, covering physical loss or damage in transit as per the policy terms. Where it was arranged, we help you file the claim.
Delays: we are not responsible for delays caused by customs inspection, regulatory checks, missing buyer information, local authority processes, port or airport delays, or holidays in the destination country.
Unpaid charges or incomplete clearance: if the buyer does not pay destination charges or does not complete customs clearance, the shipment may be delayed, returned, abandoned or disposed of under the rules of the carrier or local authority. If an international order is abandoned, seized, disposed of or cannot be returned for such a reason, a refund may not be possible.
Tracking: tracking is shared as soon as the shipping partner makes it available. For sea shipments it usually becomes active after vessel booking.
After delivery: report damage, a defect or a wrong product within 48 hours of delivery with photos and videos. International orders are not returnable for change of mind. Doorstep warranty service and assembly are not available outside India; we support you with remote guidance and spare parts, case by case. See section 8 of the Returns, Refunds & Cancellation Policy.

12. Transfer of title and risk

For orders within India, ownership and risk in the product pass to the customer on successful delivery and acknowledgement at the delivery address.
For international orders, risk passes to the customer on delivery to the international carrier, port, airport, customs point or final delivery address, according to the shipping terms agreed for that order.
Where special shipping terms are agreed in writing for an international order, those written terms apply to that order.

13. Delays and events beyond our control

DZYN Furnitures is not liable for a delay or failure to perform caused by events beyond its reasonable control, including natural disasters, weather, strikes, transport and logistics disruptions, customs or regulatory action, port or airport delays, government orders and other force majeure events.

14. Changes to this policy

We may update this Shipping Policy at any time by publishing the revised version on this page. The revised policy applies to orders placed after it is published.

15. Contact us

WhatsApp or call: +91 90347 56696 (Monday to Saturday, 11 am to 5 pm IST, except public holidays)
Email: info@dzynfurnitures.com
DZYN Furnitures (Kusum Relan & Co.), 62/1/2/2 2-9, 62/2/2 4-16, Jagdishpur Road, Harsana Kalan, Sonipat, Haryana 131001, India

All disputes are subject to the jurisdiction of the courts at Sonipat, Haryana, India.