Return, Cancellation & Warranty Policies
Thank you for shopping with DZYN Furnitures. We strive to ensure that our customers are satisfied with their purchases. Please read the following policy in full before placing your order.
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Return, Cancellation & Warranty Policies
1. Cancellations
Before Shipping
- Eligibility: You may cancel any order that has not yet been shipped or scheduled for shipping.
- Refund: A 100% refund will be issued.
- Exception: Custom Orders are non-cancellable; the 100% advance will be retained as a cancellation charge.
Scheduled for Shipping
- Eligibility: Orders in transit or ready for dispatch may be cancelled but will incur processing charges.
- Charges: A 10% deduction of the total invoice value.
- Process: Contact our support team (email or phone) immediately to facilitate the cancellation.
After Shipping
- Eligibility: Generally, no cancellations are allowed once shipped. However, if you refuse delivery (RTO) or are unavailable, you will be charged for two-way shipping.
- Charges: Typically, 25% of the invoice value will be deduced (includes two-way shipping).
2. Return Policy
We offer a 14-day NO QUESTIONS ASKED return window for ALL products, starting from the date of delivery. Review the details below:
2.1 Change of Mind / Non-Defective Returns
- Timeframe: Must be initiated within 14 days of delivery.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
- Shipping Charges: The buyer is responsible for shipping costs.
- Refund: Upon receiving and inspecting the product, we will issue a refund (minus any applicable restocking fees) within 7 business days to the original payment method.
2.2 Defective or Damaged Products
- Notification: Report damages or defects within 14 days of delivery. Include photos/videos and note any remarks on the Proof of Delivery (POD).
- Process: Contact us via phone or email, providing detailed evidence of the damage.
- Resolution: We will arrange a free pickup and offer either a full refund or a replacement (subject to stock availability). If the damage is deemed minor (under 10% and repairable), we may opt to restore the product rather than issue a full replacement.
2.3 Wrong Product Received
- Notification: Must be reported within 48 hours of delivery.
- Process: Contact us with details and pictures of the incorrect product.
- Resolution: We will arrange to repair, replace, or pick up the item and ship you the correct one at no extra cost.
Refund Policy
Refund Timeline
- Processing: Refunds are typically processed within 7 business days after we receive and inspect your returned product.
- Payment Method: Refunds are credited to the original payment method used at checkout.
Refund Conditions
- Inspection Required: All returned items will be inspected before refund approval.
- Original Condition: Items must be in original, resalable condition.
- Packaging: Original packaging and all accessories must be included.
Refund Process
- Contact our support team to initiate return
- Receive return authorization and shipping instructions
- Ship the item back to us using provided instructions
- We inspect the item upon receipt
- Refund is processed within 7 business days of inspection
Warranty Policy
Important Exclusions & Notes
- Custom Orders: Personalized or made-to-order items are not eligible for cancellation, return, or refund.
- Minor Variations: Products at DZYN Furnitures are handmade. Slight color or finish variations (up to 10%) are considered normal and not eligible for return/refund.
- Inspection & Approval: All returned items will be inspected. The company reserves the right to approve or deny refunds based on condition.
- Conflict Resolution: In rare scenarios, the decision of DZYN Furnitures is final, balancing both customer satisfaction and business interests.
- Jurisdiction: All disputes are subject to the jurisdiction of Sonipat.
Warranty Coverage
- Manufacturing Defects: Covered under warranty for material and workmanship defects.
- Normal Wear and Tear: Not covered under warranty.
- Misuse or Damage: Damage due to misuse, accidents, or normal wear is not covered.
Warranty Claims
- Documentation: Original purchase receipt required for all warranty claims.
- Inspection: Warranty claims may require inspection of the product.
- Resolution: Warranty coverage may include repair, replacement, or refund at our discretion.
