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Refund policy

Last updated: 1 October 2026

DZYN Furnitures makes solid teak pooja mandirs and furniture in our own factory in Sonipat, Haryana, and delivers direct to your home. Because every piece is large, heavy and handmade, we keep our rules simple and fair. This policy explains what you can cancel and when, what can be returned, who pays for what, and how long a refund takes.

1. Cancellations

When you cancel What happens
Before your order is shipped or scheduled for shipping Free cancellation. Full refund of the amount paid, to your original payment method.
After it is scheduled for shipping (packed / handed to the courier) Cancellation is possible with a deduction of 10% of the invoice value for handling, packing, payment-gateway and logistics charges.
After it has been shipped Cancellation is not possible. If the delivery is refused, the address is wrong or you are unavailable, the order becomes an RTO (see section 5 below).

Custom orders: Custom, made-to-order, altered-size, special-finish and personalised pieces cannot be cancelled once production has started; the advance paid is treated as the cancellation charge.

2. Damaged, defective or wrong products

  • Report within 48 hours of delivery — by WhatsApp, phone or email — and note the damage on the delivery receipt (POD) when you receive the parcel.
  • Share: photos of the outer packaging, the full product (front, sides, back), close-ups and a short video of the damaged area, your invoice / order number, and an unboxing video if you have one.
  • Please do not assemble, alter, repair, move or use the product after reporting until our team confirms the next step.
  • What we do: after verification we arrange a free pickup where needed and repair it, replace the affected part, replace the product, or give a 100% refund if repair or replacement is not suitable. Replacement is our first choice.
  • Wrong or incomplete product: report within 48 hours; we send the right product or the missing part, or arrange pickup and a refund.

3. Change of mind

Change-of-mind returns are accepted within 14 days of delivery, as per our company policy and subject to approval: the product must be unused, uninstalled, unaltered and in its original packaging. Custom, made-to-order and personalised pieces are not eligible. Two-way shipping charges (minimum 25% of the invoice value), packing, handling and payment-gateway charges are deducted from the refund.

4. What cannot be returned

  • Custom, made-to-order, altered-size, special-finish or personalised furniture (unless it is defective or damaged beyond restoration).
  • Natural variation in grain, texture, shade, polish tone, carving depth or weight — every piece is handmade and may differ up to 10% from photos; this is not a defect.
  • Minor damage (under 10% of the piece) that can be restored — we restore it to its best; it is not eligible for a refund.
  • Products that have been used, altered, wrongly handled, or repaired without our approval.
  • Damage from moisture, heat, sunlight, water or improper use.
  • Requests made after the 48-hour (damage / wrong item) or 14-day (change of mind) windows, and change-of-mind returns that are used, installed, altered or not in the original packaging.

5. RTO — return to origin

An order becomes RTO if delivery is refused, the address is wrong, you are unreachable or unavailable, or delivery fails after repeated attempts. Two-way shipping charges (minimum 25% of the invoice value), handling and packing are deducted, and the refund is processed after the product reaches our warehouse and passes inspection.

6. Refunds

  • Refunds go to your original payment method within 7 working days of the returned product reaching us and passing inspection (or of the approval, where no pickup is needed). Bank credit times may vary.
  • You are refunded the amount you actually paid, including any sale discount. Bank offers, no-cost-EMI subsidies and similar benefits are not refunded in cash.
  • Return shipping: paid by DZYN for damaged, defective or wrong products; paid by you for approved change-of-mind returns and RTO.

7. Packing a return

Return the product unassembled, in its original packaging. If you no longer have it, tell us — we will send packing material as per availability. Our team can help with disassembly and packing at an additional cost.

8. International orders

International orders are not returnable for change of mind. Report damage, a defect or a wrong product within 48 hours of delivery with photos and videos; we resolve it by repair guidance, spare parts, replacement or refund after verification. Customs duties, import taxes and local charges paid at destination are not refundable by DZYN. Where cargo insurance was arranged, we help you file the claim.

9. How to raise a request

  • WhatsApp or call: +91 90347 56696 (Monday to Saturday, 11 am to 5 pm, except public holidays)
  • Email: info@dzynfurnitures.com
  • Share your order number, the reason, and photos or video. We acknowledge within 24–48 hours and keep you updated until it is resolved.

10. General

  • In case of a dispute, our decision after verification is final, balancing customer satisfaction and fairness.
  • All disputes are subject to the jurisdiction of the courts at Sonipat, Haryana.
  • This policy applies to orders placed on dzynfurnitures.com. Last updated: 1 October 2026.