Handcrafted in India, delivered to your door.

Yes. International delivery is available for select countries and depends on product size, destination country, shipping-partner serviceability, customs rules and order value.

Depending on the order and destination, delivery may be door to door, or up to the nearest accessible port, airport, warehouse or delivery point. Our team confirms the available option for your country before final confirmation.

Select international locations where our logistics partners can deliver the product safely — we regularly serve the USA, UK, Canada, the EU, Australia and the UAE.

Availability depends on product size and weight, destination country, customs rules and shipping-partner serviceability, so please contact us before ordering and we'll confirm feasibility for your country.

Payments are accepted in INR. The final price is converted to INR at your bank's conversion rate, with minimum conversion charges.

We have tied up with leading banks for exchange rates. Rates are calculated with minimum drop-outs and vary daily.

PayPal, net banking, credit cards with international payments enabled, bank wire (SWIFT / TT), and other methods accepted in India such as UPI, wallets and PayLater.

We ship almost all of our products internationally — you may choose any piece from our catalogue.

Yes. Custom pieces are accepted for international delivery; they take additional time to make.

Yes — we welcome orders placed over the phone or on WhatsApp.

Yes. All current website promotional codes apply to international orders too.

You can request a change, and approval depends on the order stage. Changes may be possible before production or packing starts; once production, packing, dispatch scheduling or shipping has begun, changes may not be possible or may carry additional charges.

Custom orders are not normally changed after production has started.

No. We are a direct-to-consumer brand — there are no middlemen between us and you, so quality stays in our hands and pricing stays honest.

Email info@dzynfurnitures.com or message us on WhatsApp at +91 90347 56696.

Most designs ship in 1–7 days (shown on each product page); custom designs are quoted individually. Transit then takes 1–3 weeks by air and 4–8 weeks by sea.

No. International delivery timelines are estimates, not guarantees.

Delivery may be delayed by production or packing time, shipping availability, customs clearance, port or airport delays, regulatory checks, weather, strikes, festival rush, force majeure events or customer-side delays.

Yes. Timelines can run longer during festival season, high-volume periods and the year-end shipping rush, and with customs delays, port congestion, weather or logistics disruptions. Any timeline we share is an estimate.

By product size and weight, packing volume, destination country, shipping mode, port or airport handling, and the delivery location — port, airport, warehouse, nearest delivery point or your final address.

Any extra cost from a remote location, re-delivery, storage, failed delivery, customs delay or a special delivery requirement may be payable by the customer.

International orders may involve destination charges depending on the country and shipping terms: customs duties, import taxes, VAT / GST, local taxes, brokerage, port, warehouse, inspection, documentation, storage or local delivery charges.

These are set by the destination country, customs, the shipping partner, broker, port, airport or local authority — DZYN does not control them. They are the customer's responsibility unless we state otherwise in writing.

The customer pays destination duties, import taxes, VAT / GST, brokerage, port and local delivery charges, unless we state otherwise in writing before order confirmation.

These are set by your country's authorities, not by us. We provide the normal export documents and HS codes, so you or your broker can estimate them in advance.

The shipping provider, a customs broker, a local authority or the customer, depending on the destination country and shipping mode.

You may need to provide identity proof, a tax ID, importer details, a declaration, permit, address proof or other documents your country requires. DZYN is not responsible for delays, extra charges, seizure, return or failed delivery caused by incomplete information, import restrictions, customer delay or unpaid destination charges.

We provide the normal export documents from our side. A Certificate of Origin and other special documents can be arranged where applicable and feasible; some depend on the product, destination, shipping mode or government rules.

Any third-party, government, courier, chamber, attestation or legalisation charge may be payable by the customer unless stated otherwise in writing.

Strong protective packaging based on the product's size, shape and shipping mode — polywrap, bubble wrap, protective foam, corrugated layers, edge protection and wooden crate support where required.

Export-style packing reduces transit risk, but handling during international movement, customs inspection, port handling, local movement and weather are outside our direct control.

Polywrap, bubble wrap, protective foam, corrugated layers, edge protection and wooden crate support where required. The exact packing varies from product to product so each item travels safely.

Yes — tracking is shared as soon as the shipping partner makes it available. For sea shipments, tracking usually becomes active after vessel booking or once the shipment starts moving. Updates vary by partner, destination, customs process and local delivery network.

A wrong or incomplete address, unavailability, refusal, building-access issues, unpaid destination charges or missing customs information may be treated as a failed delivery or RTO.

Forward and return shipping, customs, storage, handling, packing, re-delivery and payment-gateway charges may be deducted, and any refund is processed only after the product reaches our warehouse and passes inspection.

The shipment may be delayed, returned, abandoned or disposed of under local authority or shipping-partner rules. DZYN is not responsible for the resulting loss, delay, penalties or charges, and a refund may not be possible if the product is abandoned, seized or disposed of.

Yes. Please check the product dimensions against your door, lift, staircase, room access, wall space and final placement area before ordering. DZYN is not responsible if a piece can't be moved in or placed because of a wrong measurement.

Report it within 48 hours of delivery with clear photos and videos of the outer packaging, the full product, the damaged area and your invoice or order details — plus an unboxing video if you have one.

After verification we may offer repair guidance, replacement of the affected part, spare-part dispatch, a product replacement, or a refund if repair or replacement isn't suitable. Doorstep repair may not be available in every country; we then guide you remotely or ship the part where feasible.

International orders are not normally returnable or cancellable for change of mind, size misunderstanding, colour or polish-tone expectation, or personal preference, because of cross-border shipping cost and documentation.

Returns are considered only for verified damage, a defect, a wrong product or an issue that can't be repaired, reported within 48 hours of delivery, and reviewed under our Return, Refund & Cancellation Policy and Shipping Policy.

Doorstep warranty service isn't normally available abroad. Where warranty applies, we support you with remote guidance, spare-part dispatch or repair support, case by case.

Warranty doesn't cover wrong use, mishandling, water, moisture, heat, direct sunlight, unauthorised repair, normal wear and tear, or damage after delivery.

Return shipping for warranty repair isn't normally offered, because of international shipping cost and cross-border documentation. We provide remote repair guidance, spare parts or repair support case by case.

If a product must be shipped back for an approved reason, shipping, customs, documentation and other costs may be payable by the customer unless stated otherwise in writing.

Most of our products need only very basic installation. We don't currently offer assembly services for international orders.

We review it with the shipping partner. After their written confirmation and our verification, we may offer a replacement dispatch, a refund or another suitable solution, depending on the shipment status, insurance terms if applicable and order details.

No. The same quality standards apply to every order — international shipments simply get stronger export-style packing for the longer journey.

In business hours: email info@dzynfurnitures.com or WhatsApp / call +91 90347 56696.